As part of our efforts to continue to deliver high-quality and highly available services to our customers, we are upgrading the technology infrastructure you use to log into/authenticate yourself on the FX Trading and FXall® graphical user interface (GUI) and supporting websites.

This upgrade won’t require any actions by users of FX Trading or FXall GUI who currently authenticate via the LSEG/Refinitiv AAA system (accessing the service via a corporate email address). FXall users who currently use the legacy SiteMinder system (accessing the system using an FXall ID) also need take no action at this time. SiteMinder users will be contacted later with further migration instructions.

The new identity and access management services improves performance and resilience whilst bolstering security, allowing us to provide enhanced authentication options and improvements to password policies.

The majority of customers who previously authenticated via the LSEG/Refinitiv AAA system migrated to our new CIAM system in H1 2025. Account Managers are now reaching out to customers to assist remaining customers with the migration.

Your username will remain the same, so you’ll be able to login with your current credentials after the upgrade. When logging into FXT/FXall via the new authentication platform for the first time, you’ll will be asked to enter both your username and password. It’s important to make sure you remember your passwords or reset them in advance.

As part of the continuing password authentication policy, you’ll need to enter your password each time you sign into the product.

You’ll be able to change your password using the same options available today. These include:

1. Forgotten password link on the login page
2. By using Password Assistance

The existing bookmarks/standard links for web apps currently remain available. These will be removed in Q4 2025. Customers will be asked to upgrade their bookmarks in Q4 when replacement links will be provided, after which the old links will be removed.

Current bookmarks:

ASIA: https://apac1-fxt.trading.refinitiv.com

EMEA: https://emea1-fxt.trading.refinitiv.com

AMERS: https://amers1-fxt.trading.refinitiv.com and https://amers2-fxt.trading.refinitiv.com

As part of the upgrade, customers that currently use Multi-Factor Authentication (MFA) will continue to be supported. Users that access the service via the Internet and have MFA enabled will receive a onetime passcode via an email, SMS text message. This can be configured for each user separately. Users that access the service via Refinitiv Managed Connection and have MFA enabled, will receive a onetime passcode via email only.

Federated Single sign-on (SSO) customers won’t be affected by this migration. Federated SSO customers will remain on the current AAA system for the time being.

The new CIAM system is already in place. The majority of customers who previously authenticated via the LSEG/Refinitiv AAA system migrated to our new CIAM system in H1 2025. Account Managers are now reaching out to the remaining AAA customers to assist remaining customers with the migration.

The requirement is for customers to validate that they have connectivity in place to access the new CIAM system and then arrange with their Account Managers for their users to be migrated.

Refer to the Action Required section if you have not successfully validated your network readiness.

There are minor changes to the new login screen.

1. New CIAM username/ password capture screen:

2. New CIAM MFA capture screen for Internet customers:

3. New CIAM MFA capture screen for Refinitiv Managed Connection customers:

If you access TPR and business objects via FXT and FXall GUI you may need to reauthenticate again. Please note that in due course all the services accessed from within the GUI will be moved to the new authentication platform and no additional authentication will be required. 

LSEG’s implementation management (for FXT changes) and sales success (for FXall changes) teams will support our customers in completing the required tasks to make sure you’re technically ready for the new CIAM platform.

Multiple LSEG/Refinitiv products will undergo the platform change independently and the fact that customers have moved to the new identity and access management platform with FXT or FXall won’t impact other products. The implementation management team will inform customers about any changes needed across all the products they consume. If they have not informed you, please be sure to ask.

Yes, you can continue to use EAS to administer your product. If there are any future changes to the administration service portal, we’ll inform you separately.

If customers access web apps via FXT and FXall GUI, they may need to reauthenticate, please note that in due course all the services accessed from within the GUI will be moved to the new authentication platform and no additional authentication will be required.

If you don’t perform the necessary network changes, you’ll no longer be able to access the service after you have been migrated to the new CIAM system.

Yes, for a fixed timeframe customers may experience additional authentication requirement when accessing MyAccount or resetting passwords.

There are minor changes to the new login screen. Product functionality remains unchanged, these changes relate only to login/authentication process.